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"Show transition in the customer portal Configure" is not appearing while configuring Workflow?

Atul_5t2tot

Hi,

My query is that, customer should be able to close resolved ticket.

"Show transition in the customer portal Configure" is not visible when configured workflow.

Could you please help us to resolve this issue.

Thanks & Regards,

Atul.

Accepted answers

Susan Hauth _Jira Queen_

If your workflow is still inactive, you won't be able to add that option in. It must be active and as Olga said part of a Service Desk project.

All comments

Olga Videc

Hello @Atul

Is your workflow attached to an active Service Desk project? If not that is the reason

Also, snip from an Atlassian documentation on how to add customer portal transition.

Customer portal visable transition.png

BR, Olga

Susan Hauth _Jira Queen_

If your workflow is still inactive, you won't be able to add that option in. It must be active and as Olga said part of a Service Desk project.

Romain_Bragard

Hello,

I am on the Cloud version and the solution you provide doesn't seem to work.

Indeed, this screen does not exist, there is no "Show transition in the customer portal ".

Could you please provide some help please ?

Thanks.

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