We want our customers to be able to send requests without signing up and without ever interacting Directly with Service Desk
Hi,
You can use the main handler in your project. How to do that is explained in here:
https://confluence.atlassian.com/adminjiraserver072/creating-issues-and-comments-from-email-829827258.html
Customer will be able to create and add comments to issues.
regards
Andrea
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