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Jira Service Desk create issues e-mail with cc people in the e-mail request?

Cesar Salvado

I have Jira Service Desk. The Project is a JIRA Service Desk Project. In my instance on cloud the customer creates issues sending e-mails. But normally when the customer sends an e-mail with the issue information, the customer writes with copy (cc) other people from the company. The jira service desk creates the issue in open status, the reporter is the person who sends the e-mail, but the people who are in cc doesn't have any information about the request. I want to configure that this people could receive notification from JSD with the status about the issue. Any idea?.

Regards.

Accepted answers

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Alex Kondratiev

I was trying to do that buy adding email handler but I've reached jira users limit. Looking for the answer too.

Brandon Bowersox-Johnson

You can vote for this feature request:

https://jira.atlassian.com/browse/JSD-960

Add an explanation in that ticket of why this is important to you or how you use it.

I agree with Cesar that this CC functionality is very important, and it's not currently available in JIRA Service Desk 2. There is some other discussion of this here: https://answers.atlassian.com/questions/9863656 and https://answers.atlassian.com/questions/10406433

Hermance NDounga

It's now possible : https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html

Joseph Margiotta

The link takes me to a page with a 404 error. Do you have an updated link?

AnnWorley

Here you are: Adding request participants

Joseph Margiotta

The issue I have is that when a user opens a ticket via email they some times CC people on this ticket. The CC users are not be auto added to the ticket when its created. I would like for them to be auto added to the ticket.

hugo.norte

This is a very important issue for many users.

Can anyone please tell me how you address this in Jira Service Desk Cloud?

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