How I complete an issue

Question

I have a board with columns todo, doing and done.

My intuition says that when I move an issue to the column done, this issue is done.

But in an sprint, when I want to complete the sprint, all my issues are in the column done but the sprint completing dialog tells me that I have 0 complete issues and N open usues, where N is a number.

I want to tell Jira that my issues are done and complete. How do I do this.

Ravi Varma · Accepted Answer

Hi @Julio Estrada ,

When the tickets move to done column , make sure that during the underlying transition, the ticket's resolution has been set.

Please accept my answer, if you find this helpful. Let me know if you still have any query.

Regards,

Ravi Varma

Tom Lister_fo1j4e · Accepted Answer

Hi @Julio Estrada

Jira’s concept of done is when the Resolution field has been set.

you can check if this has been set by looking at the values in filter results for board filter.

either add the Resolved issue screen to the step to done or set the resolution in the workflow step post functions.

you could also make setting the resolution a workflow condition for moving to done

see these articles

https://blog.thinktilt.com/closed-vs-resolved-the-final-stop-on-a-jira-workflow

https://confluence.atlassian.com/adminjiraserver073/working-with-workflows-861253510.html?_ga=2.240629451.917251348.1560579484-415642277.1560373969