Jira upgrade 7.10.1 to 7.13.3

Question

Hi Atlassian Team,

We have upgraded the Jira server from 7.10.1 to 7.13.3. our server could not communicate with the Atlassian

- downloaded the Jira Software and moved it to the server

- Disabled Plugins that need update / unkown.

- Re indexed

- Performed health checks  (No issues)

- disabled the notifications

- upgraded applications using the Jira installer.

During the Upgrade we have forcibly stopped the Jira service .

After the upgrade the Atlassian Jira Service does not show up in the Windows services. Did any one come across such issue ?

Thank you.

Raj_pa1rgq · Answer

Thank you Bryan.

Raj_pa1rgq · Answer

Hi Fadoua,

Thank you for replying . The server.xml file was updated, since I was not sure what caused the problem reverted the server settings and the Database settings back and tried . Dint have problems this time.

Thanks,

Chand.

brbojorque · Answer

Since this is a Windows environment.

You can reinstall the Jira service in services.msc.

cd <install directorty>/bin/

service.bat install Jira

-

After that it should show in services.msc and you need to adjust it to Automatic every time the server restart it will start Jira.

https://confluence.atlassian.com/adminjiraserver/running-jira-applications-as-a-awindows-service-938847902.html