nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JSD 3.2.7 to JSD 3.3.2

RomeoA

Hello,

May someone please help me. We upgraded JSD 3.2.7 to 3.3.2. I getting problem with my service desk project my user is already Administrator and serivce desk agent on the servicedesk project still when i got project setting it keeps asking me

Snap! You can't view this page

You need to be a Service Desk Agent to access this page. Contact your administrator if you need access.

Read more about project types and users or contact your JIRA admin.

Have someone encounter this during the upgrade?

Regards,

Romeo

Accepted answers

All comments

Niclas Sandstroem

Do you have the Application JSD visible on your user in user management?

RomeoA

Yes. I was working properly on JSD 3.2.7. After the update something got messup.

Niclas Sandstroem

Does this apply to all projects for Service Desk? Does the logs indicate anything?

Sean Semone

I'm experiencing the same error message. Have submitted a help request. Hoping there is an easy fix! smile

RomeoA

Hello Sean,

Did you get any update from them. May you please help me.

REgards,

Romeo

Sean Semone

The fix per Atlassian support is outlined here...

https://confluence.atlassian.com/jirakb/after-upgrading-to-jira-service-desk-3-2-x-service-desk-project-s-navigation-bar-shows-unable-to-render-element-due-to-an-error-845943102.html#AfterupgradingtoJIRAServiceDesk3.2.xorgreater,ServiceDeskproject'snavigationbarshows"Unabletorenderelementduetoanerror"-7.3.x/3.3.x

Sean Semone

Though, interestingly that fix says that your 3.2.7 should have been broken as well. I'd submit a help ticket to Atlassian and see what they say.

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