Jira Service Desk reports to non-agent users

Question

I'm looking for solution where we can give access to non-agent users for Jira Service Desk reports. This is because of transparency need in our organization. I have created one group (SD_read), which were added to Service Desk Customers or Service Desk Agents roles, but I can't get reports to show.

Dashboard might be best option?

How can I give access to Service Desk reports to non-agent users?

RSavage@stellarindustrial.com · Answer

I'm looking for the same thing, did you find a solution?

stefaan.verkest@bekaertdeslee.com · Answer

Hello

I have the same needs. Is there any solution for this?

Gr Stefaan

Bianca de Weerd · Answer

I have the same question. I only want to have a dashboard for management, I dont' want them to "go into the tickets"