Your JIRA Software license's user limit is exceeded. Users with this license only can't create issue

Abhijit Dongre

I have access to 10 license's user and have used all of them. After shifting from H2 database to MySQL 5.6, we get this message:

"Your JIRA Software license's user limit is exceeded. Users with this license only can't create issues until you have upgraded your license or reduced the number of users"

Deniz Tımartaş - Admin

Hi,

h2 database is for trial purposes only and there may be a function that lets you exceed user limit. In order to solve this warning you have to navigate to Jira Administration>Applications>Application Access and find the group that has access to Jira Software. Then you should clean out some users from that group until you have 10 or less.

Regards,

Deniz.