Jira and Confluence clone in new instance

Question

We created a clone instance of a Ubuntu server running jira service desk and confluence with Mysql DB in it.  After clone creation we modified the confluence.cfg.xml file and did url changes for new instance.

Now when we try to open confluence and jira service desk, both are not opening and JIRA shows error message as below

"Database: JIRA couldn't connect to your database
JIRA failed to establish a connection to your database.
This could be because:
Your database isn't running
The configuration of your dbconfig.xml file is incorrect (user, password, or database URL etc.)
There is a network issue between JIRA and your database (e.g. firewall, database doesn't allow remote access etc.)

There are several other solutions you can try, review our documentation and see what works for you. "

Please help us to resolve this issue. Which settings need to be checked/changed for this error msg

Alexis Robert · Answer

Hi @Sudharsan Gopalakrishnan ,

this is really something that should be investigated by your Database Administrator or System Administrator, it's very difficult to debug if you're not familiar with it.

Sudharsan Gopalakrishnan · Answer

Hi,

Could you please help me with the location of my.cnf as well as database logs file location

Alexis Robert · Answer

Hi @Sudharsan Gopalakrishnan ,

this is because MySQL is not started on your cloned instance. It could be due to a configuration error (maybe the hostname or IP bind in my.cnf), you should check to see if any errors are reported in the database logs.

Let me know if you have any questions,

--Alexis