How do I setup receiving a notification when a new ticket is created?

Alejandro Rodriguez_snu46m

There is any possibility that when a customer create a issue for the very first time I receive a notification in me gmail or in any place in jira so that I don't have to check every time my Jira Services Desk to see if an issue was create.:???

 

Thank you in advance 

Lucas Rodrigues de Oliveira

Hi Alejandro,

 

try configure the costumer notifications, you can  configure a specific email,  group or User Custom field with this.

The article below maybe help you:

https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html

1. From your service desk project, select Project settings  > Customer notifications.
2. Choose the notification you want to edit, then select Edit under the Action column.
3. Choose . recipients by selecting and editing the To. You can delete recipients by selecting the X next to an added recipient.
4. Under Content, edit the message. You can add variables using the Insert variable drop-down to pull blocks of information from issues.
5. To disable a notification, untick the Enable checkbox.
6. Click Save to confirm your changes.