Email Notification | Formatiing

Question

Hi,

I was going through the documentation but couldn't find a way where I can format the automated email received from JSD.

Objective:

To format the email received (Upon using Email Request Feature) as per our need, like -

* Email Body - Ideally this should be the actual request received by the requester so that tracking of mails become easy.
* Signature - Ideally our company signature

Attaching the current email format received.

Jack Brickey · Accepted Answer

so is this for Jira or Jira Service Desk?

For JSD you can edit notifications under project settings > customer notifications. But I'm guessing you already know that and your question is more involved maybe.