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Where can I find an outgoing email message log for Jira Cloud?

Matt Fleming_spor8n

Ultimately, I need to troubleshoot why my notification's helper says an email went out or at least that it should've gone out based on the notification scheme and role of user ("Reporter") but they didn't receive it.

For starters, I want to verify that Jira generated a notification email but I can't find the outbound message log (I know its there somewhere as I've used it in the past).

Please and thank you!

Accepted answers

Matt Fleming_spor8n

There's no outbound mail log. It's a feature request at https://jira.atlassian.com/browse/JSDSERVER-4698.

Finally found the inbound mail log. Jira Settings > Products > Email Requests. On the email requests page, you'll find a list of email addresses. To the right (under "Actions" column) will be "View Log."

Atlassian, why don't you put this in the System > Mail section next to Global mail settings, Outgoing mail, Incoming mail and Send email?! >_<

Felix Haverkamp

Planned for this year:

https://jira.atlassian.com/browse/JSDCLOUD-4698

All comments

Matt Fleming_spor8n

There's no outbound mail log. It's a feature request at https://jira.atlassian.com/browse/JSDSERVER-4698.

Atlassian, why don't you put this in the System > Mail section next to Global mail settings, Outgoing mail, Incoming mail and Send email?! >_<

Mathis Hellensberg

Hi @Matt Fleming

Did you ever found a solution/reason for this? I have the exact same problem and I have no clue as how to solve it.

Jaime Drysdale

I have the same issue too.
Need a log of all outgoing emails to track filter subscriptions that for some reason are not going to some users.

Zohar Bazak

+1
Need outgoing email log because some of our customers say they dont recieve our comments.

Is there any way to debug it in jira cloud?

Peter Yiu

It is very frustrating a Service Management tool (Customer Focused designed) cannot even see outbound emails.

There is no way to troubleshoot or get reassurance if your customer tells you I can't get emails.

Felix Haverkamp

Planned for this year:

https://jira.atlassian.com/browse/JSDCLOUD-4698

Troy Anderson_htyevj

Still only in beta....

Jeff Lapsley

Amazing this is not built-in and is still an issue all of this time. How do I confirm if a user says they are not getting the email? Super lame.

Dave Elger

frown. Looking for this functionality today, 1+ years after planned release.

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