Is there a way to have specific customer approvals w/o needing to have customers have an account?

Jamesson

My team recently adopted Jira at my organization. However, there are several other teams that do not use Jira. We still need to accept work from customers, and they still need to give approval to perform work, or to sign off that work has been completed. We're already essentially maxxed at our Jira user cap; is there any way to allow specific people to have approval access without using all of the licenses? This also doesn't need to be a Jira solution; if this can be solved with Confluence or Service Desk or some other system I'm not thinking of, I'm all ears.

Petter Gonçalves

Hello Jamesson,

It's possible to properly set customers who do not have a JIRA license to be the approvers in JIRA Service Desk, however, the approval used in JIRA Service Desk can be configured to allow the progress in the workflow (change issue status) and not to log work.

That been said, you can properly block anyone to log work by using workflow properties until they reach a determined status where the approval would be required.

To allow customers to be approvers, you just need to configure your Customer permissions to properly do it:

- Navigate to your project > Project settings > Customer Permissions 

- in the Who can customers share request with? section, flag the option Any customer or organization, by searching in this project.

Once you perform the steps above, you can choose if you would like to Allow customers to choose approvers or Set up a pre-set list of approvers. You can check how you can choose these options in the documentation below:

- Setting up approvals

Let me know if this information helps.