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How to use jql to find currentUser() in user group?

Sam Nadarajan

Hello,

I need to configure a Service Desk queue to only pull issues that have been assigned to a user group that the logged in user is a part of. Currently, I have a custom field (Assigned To Group) that contains the user group that the issue is assigned to.

How can I accomplish this through JQL? If this isn't possible with standard functionality, what would I need to accomplish this?

Thanks!

Accepted answers

Sam Nadarajan

I was able to overcome this by using the Groups and Organizations in JQL add on. Thanks all for the dialog!

All comments

Cengiz Akyildiz_jdx975

Have you tried jql like,

assignee in membersOf("<jira group name>")

Jack Brickey

If I understand I would try this

Assignee in membersof (xxxx) and assignee = currentuser()

Sam Nadarajan

I need to check the currentUser not the assignee unfortunately

Sam Nadarajan

I wish i could use the assignee but unfortunately tickets get assigned to a group first. This is kind of the holding tank for tickets before they're picked up by individuals.

Cengiz Akyildiz_jdx975

I haven't tried but you can have a calculated/scripted field for currentUser, then you can use above jql function. Well, I don't know, if you would go for this solution.

scripted_field in membersOf("<jira group name>"), you would need add-on for scripted field.

Another solution, you can have one queue for each bucket, so everyone can see how many tickets are there in each bucket. Well, as the number of groups grow, the solution might not be sustainable, but in some cases it works, if you don't use any add-on.

There's one more solution, you can use Queues for Jira Service Desk add-on, set up queues exactly in the same way as the second solution, by using queue restrictions, you can limit the user to see only the queue he is in.

Jack Brickey

How are you assigning to a group? I’m guessing you are using an email that maybe is a distribution list or something. Assigning issues to a group is rather flawed.

Sam Nadarajan

Yea I understand Atlassian's insistence on assigning issues to users only - scenario here is that different areas solve different types of problems which are triaged by the "call center" if you will. I set up user groups in Jira and a custom single pick user group field. Incoming tickets are assigned to different groups, and users in that group would assign it to themselves.

Sam Nadarajan

I'll look into the add on, thanks! I wish I could set up multiple queues but yes that wouldn't be scalable unfortunately.

Sam Nadarajan

I was able to overcome this by using the Groups and Organizations in JQL add on. Thanks all for the dialog!

Malka_5pfb6p

Perfect... just about what I was looking for... unfortunately not for Cloud. *sigh*

Keith Rowe

Jira Cloud - With Jira Service Desk

JQL to find the current user in the Request Participants field:

"Request participants" in (currentUser())

The "Request participants" is a custom locked field added by the Jira cloud.

Full example to pull waiting for support status, or work in progress:

project = JIRAKEY AND status in ("Waiting for support", "Work in progress") AND "Request participants" in (currentUser()) ORDER BY created DESC

Dmitry Astapkovich _Colined_

Let me thank you SOOOO MUCH! That works just perfect as a quick filter for the Collaborators custom field I've just added to our Board. A-W-E-S-O-M-E!