Resolve this issue respond to customer comment not being show in email notification

Luis Cabezas

Hello all,

When we are Resolving an issue and add a comment in the Respond to customer section, the email notification that goes out to the customer does not include the comment at all that was made in the Respond to customer section. What do I have to add to the customer notification rules or other settings to be able to show our comments?

We use email and we need the customers to be able to know our responses that we add when we resolve their issues by email.

 

Thank you.

Luis Cabezas

Anyone? This is a bit of an emergency. We need to be able to add the comments that we make when we resolved an issue to the email notification that is sent. I can't believe it isn't possible to add this to the notification.