Just launched my Service Desk internally and loving it, however this one pesky SLA is driving me crazy. I'm just looking to update ticket owners to follow-up on stale tickets, and while it is working during the normal ticket activities (the Start/Pause conditions), when the ticket is resolved/closed, it is STILL triggering a last notice (using notifications, the default SLA alerts).
I tried to add ALL of the stop conditions a ticket could possibly enter to become closed, but it still isn't working. Am I missing something simple ? Screenshot below
