Missing user interface after upgrade

Question

Hi tech support,

I've just upgraded to JIRA 8.2.1 and cannot see any menus on the top of the screen.  The previous version installed on my machine (October 2016) was uninstalled prior to installing the current instance of JIRA.

I have tried both chrome and internet explorer and both show the same thing.

Any advice on how to regain access to menus would be much appreciated.

Thanks

Anton

PVS · Answer

Once Try  Back up and Restore Or  Re indexing  The Jira

antonlord · Answer

Hi Venkatesh, Thanks for your reply. The entire menu bar is blank, so I can only navigate by typing exact addresses into the address bar. Having said that, I can access different pages that way if I know the exact addresses. From the link you sent me I believe the issue might be traced through the log files. from the jirasoftware-stderr file I can see a warning stating the following: 'The web application [ROOT] registered the JDBC driver [org.h2.Driver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered' In the jirasoftware-stdout I can see errors such as the following: 'ERROR: Bundle com.atlassian.jira.issue-link-applinks-common-plugin [61] EventDispatcher: Error during dispatch (java.lang.NullPointerException)' This seems to stem from an earlier issue (below): JIRA-Bootstrap ERROR [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: fatal) , Key = (EventType: startup-unexpected) , Desc = We couldn't start JIRA , Exception = An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.
See our documentation for more information on contacting our support team and creating a support zip.), (Event: Level = (EventLevel: fatal) , Key = (EventType: startup-unexpected) , Desc = We couldn't start JIRA , Exception = An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.
See our documentation for more information on contacting our support team and creating a support zip.), (Event: Level = (EventLevel: fatal) , Key = (EventType: database) , Desc = Could not execute health check, DatabaseConfigurationManager not available. , Exception = ] 2019-06-05 09:57:43,429 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage: --------------------------------------------------------------------------------- Heap memory : Used: 593 MiB. Committed: 687 MiB. Max: 687 MiB Non-heap memory : Used: 248 MiB. Committed: 270 MiB. Max: 1264 MiB --------------------------------------------------------------------------------- TOTAL : Used: 841 MiB. Committed: 957 MiB. Max: 1951 MiB --------------------------------------------------------------------------------- I note that the heap memory (committed) is maxed out. Could this be the source issue? If there's more detail or anywhere else I should look please let me know. Thanks Anton

PVS · Answer

Hi @antonlord

Do you get any error when JIRA starts relating to this in the log-file?

Have you reviewed this? https://confluence.atlassian.com/jirakb/board-tab-in-jira-missing-jira-software-application-799801745.html

It's not quite clear if what your fault is. Is the button for "Boards" missing or is the menu empty? Under applications does JIRA Software report any problems?

Thanks

Venkatesh