How to remove sharing drop down from ticket creation page?

Question

Hello,

When creating a new issue ticket, the customer sees a drop down box asking if they want to Share with:, and the options are their entire organization or no one.  Ideally, I would like to get rid of this field all together, but at the very least I need to change the default answer to No one.  I cannot find where to do this, can anyone help?  Thanks

Simen_Mossik · Answer

You can disable that notification it seems under Project settings -> Customer notifcations -> Organization was added

Sean Flanagan_rhlmwx · Answer

Thank you, Angelica.  I will definitely watch for this.  When they forget to change it to share with No one, everybody gets notifications for that ticket.  Doesn't make for happy campers!

Regards,

Sean

Angélica Luz · Answer

Hello Sean,

Welcome to Atlassian Community!
Currently, it's not possible to remove the "Share with" option when a customer belongs to an organization or set a default value. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-4638
- https://jira.atlassian.com/browse/JSDCLOUD-5307
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica