How do I get Time to Resolution data on the list of available options for Dashboard gadgets?

Dean Yuhas

I have created a filter for issues that were resolved the previous week.  One of the columns reports the Time to Resolution.  I need this field for a count of issues that met or missed the SLA.  However, the Time to Resolution option is not available in any of the gadgets for a Dashboard.

Alexander Bondarev_x6gjf3

Hi, @Dean Yuhas !

JSD has out-of-box SLA report(Reporting on SLAs).

On classical dashboard you can get, for example, ‘filter result’ with breached SLA(Using JQL queries specific to SLAs).