Robust Approach to expose Jira Service Desk portal to External Clients

Sai Ram Kumar Singarapu

Hi Team,

We wanted to expose only our JSD portal to external clients and Jira to our internal agents.

Can you please mention the robust approach we need to take  of server configurations and JSD configurations to be taken care?

We wanted a secured way to achieve the above?

Please help us to do the same.

Petter Gonçalves

Hello Sai,

To properly set your Service Desk with public sign-up in the customer portal you can follow the steps below:

1. Log in as a user with the 'Jira Administrators' global permission.
2. Choose  > Applications. Scroll down to the Jira Service Desk section and choose Configuration.
3. In the Public signup section, enable the setting. 

You or a service desk project administrator can then open a service desk at the project level:

1. Go to Project settings > Customer permissions.
2. Select Anyone can sign up for a customer account on my Customer Portal. 

JIRA will remain accessible only for your agents, however, new customers will be added to the Service Desk Customers project role and will be able to access the customer portal.

P.S: Note that customer accounts created via public signup don't count towards a service desk license.

For more information about the proposed option, you can check the documentation below:

- Enabling public signup for Jira Service Desk

Let me know if this information helps and have a nice weekend!