On comment, create a new issue if the issue status = closed

Vilhjálmur Hallgrímsson_w6w7jy

My customers frequently use email to create issues in JIRA Service Desk.

3 days after the issue is resolved it will automatically get the status „closed „ 

On a later date when the same user create an new issue he often looks up and old email in his inbox and hits reply .

This adds a comment to the closed issue but instead I want JIRA to create a new issue.

 

The logic should be:

When a comment is added and the issue status = closed then create a new issue.

How can I achieve this?

Does anyone have a script for this ?

Alexander Bondarev_x6gjf3

Hi, @Vilhjálmur Hallgrímsson !

it seems to me that you can receive it using out-of-box JSD automation, have you already tried?

If it is impossible in JSD automation, you can do it by Automation for Jira.

if you get questions - feel free to contact.