We are the marketplace vendor for the app Zoho Show for Confluence.
Upon following up a customer support query , it looked like his license details was not updated after re-installing the add-on from the marketplace. On checking the same workflow , we noticed a behaviour which we would like to be clarified.
Scenario 1 : (SiteA.atlassian.net/wiki)
We tried to reinstall the app and clicked 'Free Trial'. The popup for 'Updating app licenses' seems to show process until like 80% and then closes. On clicking 'Free Trial' again , 'Updating app licenses' popup shows up and starts progress from the beginning but doesn't seem to complete at all.
Scenario 2 : (SiteB.atlassian.net)
On clicking Try App from our marketplace page , we noticed an information in our manage add-ons page , stating - 'A long running task is initiated by another user. To avoid conflicts , you'll not be able to update apps until this task is completed.' But after sometime , our servers received a 'uninstalled' callback from marketplace for the same add-on.
Please clarify this behaviour and let us know if we're missing something.
Thanks much in advance.
Lekha
Zoho Show Team
