How can I create a queue ( or a filter ) by email source ( like *gmail or *hotmail ) ?

Edenilson Duela

Hi Guys !

I would like to create a queue ( or a filter ) by email source ( like *gmail or *hotmail ) in Jira Service Desk.

For example:

A user opened a ticket sending a email like john@hotmail.com

Another user opened a ticket sending a email like mary@gmail.com

Another user opened a ticket sending a email like peter@gmail.com

Finally, another user opened a ticket sending a email like jeane@hotmail.com

 

I need a queue ( or filter ) with email source like *gmail and another queue ( or filter ) with email source like *hotmail.

 

How can I do it ?

 

Regards,

Edenilson

 

 

Angélica Luz

Hello Edenilson,

Welcome to Atlassian Community!
Currently, it's not possible to search for the email domains, since the field reporter and assignee does not support the "contains:~" operator. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JRACLOUD-61425
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica