Create queues for different issue groups

Ruth Even Haim_561d52

Hey, 

So we have the option to group issues, and the client can see in the portal what group he is opening an issue for.

My problem is that I can't figure out a way to create a queue according to the issue group, so that the agents also know what group this issue was created for. 

We have a few products, with the same support agents taking care of the issues for all of them, and this will allow the agents to easily know what product this issue id referring to, since customers don't usually specify it in their request. 

Jack Brickey

There isn’t a group function unfortunately. You could consider using the customer request type as long as request types are unique to a group.