Routing incoming emails to specif queues in JIRA

Ben Crockett

We have several email accounts, outside vendors email - how can we route incoming emails to a specific email address, to a specific queue in JIRA? Is this possible? 

 

If an email comes into one of our email boxes, (whatever@whatmail.com), -route to "whatever Queue" .... Hope this makes sense. 

JP _AC Bielefeld Leader_

Hi,

when writing about queues, I assume you're using a service desk project. This is important, because mail handling is different between Jira Service Desk projects and other project types.

Are you using Jira Server or Cloud?

Speaking for server: A single service desk project supports only one mail address, so the way to assign a mail to a specific queue cannot be done by using different mail addresses. We solved this problem by tagging the mails to be send to Jira with specific terms in their subject on the mail server side before forwarding them to Jira. In Jira we then use automation rules to parse the subject and eg. set the component field on the issue created from the mail. The queues then just filter on the component.

Just one possible solution...

Best

JP