Any way to display both Software and Service Desk issues in one dashboard?

Question

This isn't about linking a JIRA issue to a SD ticket, but rather the use case where one user has both open software tasks/bugs/etc. in addition to open service desk requests — it'd be nice to see both types on one dashboard as opposed to checking both separately.

Might be something to note: we use the Atlassian suite at an enterprise level.

Ram Narayanan Karunakaran · Answer

Yes. In Jira you can create a unified dashboard by using a JQL filter that queries across multiple projects (e.g., Software and Service Desk). A software product development consultant would typically define filters like project in (SW, SD) AND assignee = currentUser() AND status != Done and feed them into dashboard gadgets such as “Filter Results” or “Two-Dimensional Filter Statistics.” We at CONTUS Tech use this approach to give teams a consolidated real time view of all work items in one place.

Scott Theus · Answer

Hi @Annie ,

I did some more digging last night and found more in formation for you. It is possible to have a "federated" system where there are multiple separate instances that are connected and inter operable. More information is available via that link, your systems people may be able to help get it set up. You can also reach out to one of the many Atlassian partners that offer consulting services, they would be able to help as well.

I've never worked with a federated system, but based on what I read yesterday it may help solve your problem.

-Scott

Edit:

@Annie  here's another thought...you can use a plug-in app like Backbone-Sync and set up a server instance that is a consolidation of all the other instances; the separate instances would "feed" the consolidated instance so you can see all of the issues in one place. You would need the app installed (and licensed) on all the instances, which could get pricey if you have a lot of users, but it may be worth checking out.

JP _AC Bielefeld Leader_ · Answer

No, it will only work with projects being shared by one server or a datacenter cluster.

Best

JP