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Ticket has to be closed automatically based on choosing the option in the custom field?

Divya_c89v45

Hi Guys,

In service desk i have some custom fields when the all the fields are filled at lst there is a cutom field suppose we will take a test custom filed as check box..In that if i choose the yes option in that the ticket has to be closed automatically..means based on cutom filed option the ticket has to been closed.Please can you suggest any automation rule..I tried with status changed in when...Please suggest

Accepted answers

Olga Videc

Hello @Divya

You need to use a paid plugin called Jira automation.

You can get a free trial and test it.

Then go to your project settings -> project automation

Trigger "Field value changed" then action transition issue.

BR, Olga

Divya_c89v45

Hi @Olga Videc Can you suggest more clearly.

All comments

Olga Videc

Hello @Divya

You need to use a paid plugin called Jira automation.

You can get a free trial and test it.

Then go to your project settings -> project automation

Trigger "Field value changed" then action transition issue.

BR, Olga

Divya_c89v45

Hi @Olga Videc Can you suggest more clearly.

Olga Videc

Hello,

This is the plugin

https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=server&tab=support

You can test it for free if it does what you need you can buy the plugin.

After installation

Go to your service desk settings

On the left side find Project automation

Choose trigger "Field value changed"

Use add a condition, you can use JQL to match the field value.

Then Action Resolve issue or transition issue.

Mahesh Kallepalli_u4afak

Hi @Olga Videc

It's perfectly working but after filling custom field yes if ticket is refreshed then only it's going to status closed , Is that would be the right way are we facing any issue .

Divya_c89v45

Hi @Mahesh Kallepalli @Olga Videc The ticket is updating but it is not showing to us.Just simply copy the same url and paste in the side tab you will get the status done.