USERS DO NOT RECEIVE NOTIFICATION

Question

User is not receiving notifications when assigned to tickets. I have checked all of the common causes that I know of, including: Verified their "My Changes" preference was set to Notify Me Verified they could receive e-mail from Jira(via Adminstration->System->Outgoing Mail->Send Test Email)

I used the Notification Helper to see why they were not receiving notifications. Notification helper says that they are receiving notifications.

What could be wrong?

MARY EMANYO · Answer

yes it does

Raynard Rhodes · Answer

You can check the email you're using. See if it has an inbox item and an outbox item.

MARY EMANYO · Answer

Hello @Olga Videc ,

Yes please, users usually get notification. But it has been a while they received notifications.

I am an administrator and I do not get notification also.

No changes have been made to the notification scheme