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Kanban board access issue

László Barta_spev0t

Dear Support Team!

Recently the drag&drop function stopped working. I can do transaction manually on the issue view page, but not on the Kanban board.

I have tried to restart, reindex, run the inetgrity check, etc., but didn't help.

What else can I try.

Thanks a lot!

Laszlo

Accepted answers

All comments

John Funk

Hi László,

You probably want to start by looking at the columns in you Board Settings to make sure all of the statuses are mapped properly the columns.

László Barta_spev0t

Hi John,

If that were the problem, then the issue would not appear on the right column after I have checked the status manually. Or am I wrong?

John Funk

That's true. I would probably then check the transition in the Workflow from the current status to the status you want to move it to. See if there are any conditions keeping it from showing up or moving.

László Barta_spev0t

I did, but there is no condition at all.

And! If there were, then I could not move the issues manually, either.

Bill Sheboy

Hi @László Barta

Do any of your Kanban board's columns have more than one status mapped to them? I am wondering if John is onto something and there is still a transition problem.

Best regards,

Bill

László Barta_spev0t

Hi Bill,

No, only one status is mapped to each column.

Bill Sheboy

Thanks, @László Barta

I agree with John that you could next submit a support ticket to Atlassian.

Best regards,

Bill

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