How to Integrate JIRA Service Desk to JIRA Software?

Question

Is there a way that when a client files a ticket at JIRA Service Desk, a ticket will be automatically created also in the JIRA Software?

e.g.

1. Client Creates a ticket at JIRA Service Desk for Project A

2. After successful creation, a ticket will be automatically created at JIRA Software for Project A

Is this possible?

Andrew_g4chs4 · Answer

Hi @Greg Aquino ,

I think it possible if SD/software is running in one instance and using some plugins like as scriptrunner or automation.

Or maybe use Jira API and post function (fire event) but it hardest.

B.R.

Alexey Matveev · Answer

Hello,

You can use the Jira Service Desk automation feature:

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html