How to change the workflow identification "user" changed status

GC Automation

Activity stream shows each status change of service desk tickets like this "Jira User" changed the status to Waiting for support on TICKET-1 Ticket Description"

Where "Jira User" is my name, for all service desk tickets. I'm guessing this was set in the initial setup of the project and its workflows. Is there a way to change this to something more generic than my name? It causes a lot of clutter in the activity stream. There's got to be a way to change this but I can't find it, for the life of me.

Angélica Luz

Hi Lois,

Thank you for the details provided.
If it's showing that you change the status even when you didn't manually open the ticket and change, it must be related to the automation.
Usually, the automation will set the project lead or a project administrator to be the default user to run the automation.
To check if it's really this, you can go to the Project settings > Automation. Open the desired automation (usually is Transition on comment) and on Options, you can see "Run as project default" and "Run as the user who triggered the rule".

Note that, when a customer responds to a ticket, the automation will have to run in the name of an administrator, since they don't have permission to change status, and currently, it's not possible to set a generic user, unless you create a user with an email that you have access and set the full name as "System", for example, and also add this user as administrator in the project.

You can find more details about these rules on the documentation below:
- Rule run options

Regards,
Angélica