We have the cloud version of Jira and uses both Software and Service desk.
In one of the projects in JSD we have set up an organization and in that a number of email addresses for users.
One of these cannot log into the customer portal. (Or - can log in but see nothing / have no access.)
Could it be because the same email address is registered as a user with access to Jira Software? Shouldn't it be possible to combine it that way?
(And no, we do not want the current user to have access to Jira Service Desk in any other way than through the customer portal.)
