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How to change the Status in JIRA CLOUD

Muhammad Bilal_r2rxjd

Hi,

I have a status in the workflow name as 'DONE' which is already working fine. As per the new requirements from the client.
we need to change the status 'DONE' to 'CLOSED' ( means to remove the DONE STATUS & ADD a CLOSED STATUS )

1) How do we do that?
2) We have almost 100 old 'DONE' tickets, when we will have a new status 'CLOSED' is it possible to move all the old tickets to the new status 'CLOSED' will it changed automatically the status for all the old tickets?

Thank you

Accepted answers

Angélica Luz

Hi Muhammad,

Thank you for the details provided.
Actually, you don't need to delete the status to create another one, you can just rename it and all tickets that are on the "Done" will be automatically changed to "Closed".

Please, go to the Project settings > Workflows > On actions, click on > Select the Diagram mode > Click on the "Done" status and on the right side it will appear the option to edit and on the window that will appear after you click on Edit, you can change the name of the status and save.
After that, click on Publish draft, select Yes on Save a backup copy? and then Publish.

Hope it helps!
If you have any other question regarding this matter, please let us know.

Regards,
Angélica

All comments

Angélica Luz

Hi Muhammad,

Hope it helps!
If you have any other question regarding this matter, please let us know.

Regards,
Angélica

Muhammad Bilal_r2rxjd

Hi @Angélica Luz

Are you sure all the old tickets which are more than 100 ( STATUS =DONE ) will be changed automatically to CLOSED status in the QUEUE ?

It is very important for me to do the change with out any issues for the old tickets.

Thank you

Muhammad Bilal_r2rxjd

Hi @Angélica Luz

I did the same thing you told me, i am stuck at the point when i edit the option on the workflow diagram window to change the status name from ''DONE'' to ''CLOSED''

It gives the error message, this status is used in other workflows, editing it will effect them, A status with that name already exists, please enter a different name.

Any further step? how to change it this?

Thank you

Muhammad Bilal

Angélica Luz

Hello,

Yes, once you save the workflow all tickets that are already set as Done will change to Closed automatically, it's not necessary to bulk move the tickets to the new status. It would be necessary only if you create a new status, but in this case, we are just changing the name of the status that already exists.

When it shows an error that the name is already being used, you must check the other workflow of other issue types that are associated with the scheme. For example, on the screenshot below, the workflow for Support has Closed status and the workflow for Bug/New feature has Done status. So, I had to change the name for Closed in the workflow for Support to free the name and then updated the Bug/New feature workflow and it worked normally.

Screenshot 2019-05-16_12-28-18.png

Regards,
Angélica

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