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Unable to add users to user groups despite being an administrator

jiteshdugar

On Bitbucket, I am unable to add members to user groups despite being an administrator.

The error message from the API is - "You cannot administer other userspersonal accounts"

Attached a screenshot. Screenshot 2019-05-14 at 10.42.09 AM.png

Everything was working earlier, but since a week I have started to face this error. Anyone here who can help?

Accepted answers

All comments

Ana Retamal

Hi Jitesh, welcome to the Community!

Before we can jump to help you, we'll need to know whether you're using Bitbucket Cloud or Server. Also, can you share with us how exactly are you trying to add these users?

Let us know,

Ana

Adrian Toomer

I'm seeing the same issue using BitBucket cloud admin interface:

"You cannot administer other userspersonal accounts."

Chris Norris_kx0lh1

I am running into the same issue. It resolved itself after resending invites and accepting.

William Grand

Did anyone find an answer to this? I get the same error on the web on Bitbucket Cloud:

Screen Shot 2019-07-31 at 12.58.11 PM.png

jiteshdugar

I am using Bitbucket Cloud.

Trying to add users from the User groups.

adison

here got same error on Fork.app

William Grand

@Ana Retamal Is there an answer to this? I still don't have a solution.

Ana Retamal

Hi,

From the error message that we see in the screenshot, seems like the user is trying to administer someone else's account instead of their own, which is not possible.

If you're certain that you're only doing this for your own account, please share with us the request you're sending, including the headers, so we can try to reproduce the issue.

Best regards,

Ashvin Narayanan_walx6o

Nope, not fixed. Same old Atlassian standards that we've all come to expect. See my replay above: https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-add-users-to-user-groups-despite-being-an/qaq-p/1082001#M55130