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Batch email notification not sending email

Pedro Fonseca_k09gxe

Hi,

I have upgraded my instance to JIRA Software 8.1.0 and JIRA Service Desk to 4.1.0 last week and it has been running smoothly.

This morning I activated the Batching Notification Emails feature and from that moment, no further notifications have been sent, either from JIRA or JIRA Service Desk.

I have in the meantime turned off the setting and notifications are being sent normally.

Is there any setting I should activate for this to work?

Thanks,

Pedro

Accepted answers

All comments

Angélica Luz

Hi Pedro,

Batching notification are sent every 10 minutes because it will get as many notifications as possible during this time and group it to only one notification.
You can find more details here:

Email frequency
Every summary email will contain updates that occurred in a single issue within the last 10 minutes, including changes to any of the issue fields, comments, work logs, and attachments. For example, if 10 changes have been introduced to an issue - 8 in the first 10 minutes and 2 in the following 10, you'll receive 2 emails - one listing 8 and the other listing 2 changes.

Regards,
Angélica

Pedro Fonseca_k09gxe

Hi Angelica,

Thanks, but that info I already have. The issue I am trying to understand is if there is any other setting I should look into which might be causing notifications from being sent, totally, once the batch notification is activated?

Thanks,

Pedro

Angélica Luz

Currently, the only setting is to activate and deactivate the batching emails, there is no other option to configure.
Are the notifications taking longer than 10 minutes to be sent?

Pedro Fonseca_k09gxe

Hi Angélica,

The notifications simply stopped being sent.

I activated it around 8:40 and only after I de-activated them, around 1PM, users started receiving them again.

How can I troubleshoot this? Probably better to raise a case with support.

Cheers,

Pedro

Dibyandu Roy

We are using Jira Data Center and Issue is resolved for us by setting the DB compatibility level to current version of DB in SQL Server.

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