To whom it may concern :
Here is SmartBooking team,
Our team leader always get notified for replied tickets ,but he does not get notified for new tickets being raised.
So,How the team leader would be notified when any member raising a ticket ??
Set up the project notification scheme so that it sends to the team leader when new issues are created. See https://confluence.atlassian.com/confeval/jira-software-evaluator-resources/jira-software-email-notification-schemes
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