nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Viewing attachments via the customer portal

Chris Headford

Then a customer or the service desk add an attachment to service desk ticket in the portal it only show the attachment path and does not allow access the the attachment see below

Any ideas what is going wrong?

Accepted answers

All comments

Ismael Jimoh

Hi @Chris Headford

Working on the fly here but can you ensure attachments field is added to all request types.

Possible this could be the problem.

Go to Project settings > Request Types
Edit fields
Add field
Select attachment and save

Sebastian Krzewiński

Hi @Chris Headford

Please chceck workaround from this issue: https://jira.atlassian.com/browse/JSDSERVER-43

When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments, for example:
[^death_star_blueprints.zip]
For more information why this issue is marked as closed, please refer to this comment.

Regards,

Sebastian

Chris Headford

Done this it still does not work

Chris Headford

All of the issue types have attachment field and the permission is set for the customer portal

Chris Headford

Also the customer get the same issues is they attached the attachment themselves.

Jared Carr

I added an attachment within a comment to an issue and here is what the customer is seeing in the Customer Portal. Why aren't they able to see the attachment?

Jared Carr

Here is how I fixed my issue:

The 'Comment' field of your Jira is set to use the text parser instead of the wiki markup parser. Because of this, the comment is not parsed and therefore the image is not embedded into the agent's comment.