Is there any way that a jira- user (not an agent, but a collaborator) can share a comment with the client?
Regards, Marcela.
No. You must be an agent to share a comment with a customer.
any workaround such as automatically copying the internal comment as external?
I took a quick look at the native Automation but don't think you can copy the comment. You could make a comment whenever a non-agent adds a comment and the comment contains some string, e.g. "make public" but I don't see how to copy it into the action comment. You might look at an addon like Automation for Jira or Scriptrunner or Power Scripts.
Okey. Thanks
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