Customer without email(service)

Question

Hello,

We're in the process of setting up a Jira SD and we have several services that we make tickets for. These don't have emails I can connect to a customer how would I go about setting this up in Jira SD?

So I'm looking for a solution to setup a customer without an email, as this was possible in our old ticketing solution.

Jack Brickey · Answer

None that I’m aware of. You can continue to search the community here to see if there are any clues. While they have introduced a login-free widget (read here) the user still needs an email as part of the identification.

Rick Boeve · Answer

Okay, so there are absolutely 0 workarounds and no plugins that can do this very simple feature?

Jack Brickey · Answer

Currently all users must have an email including customers. There is an open suggestion you can watch/vote - JSDCLOUD-4935