service desk api - Invalid project key 'customer'

Nadeesh MDCP

Hi,

I am trying to use servicedesk-rest-api (rest/servicedeskapi/servicedesk/customer) to create a customer  with json body

{"displayName": "Name",
"email": "email"
}

but it fails with a 404 error

{
"errorMessage": "Invalid project key 'customer'",
"i18nErrorMessage": {
"i18nKey": "sd.error.project.by.key.not.found",
"parameters": [
"customer"
]
}
}

I used api token with basic auth and I have administrator access for that service desk project.

Can someone please tell what does the error really means

Atlassian CoreIT

Hi,

that means there is no API endpoint on that URL.

https://en.wikipedia.org/wiki/HTTP_404

 

Based on documentation you could try to use URL below

https://your-domain.atlassian.net/rest/servicedeskapi/customer

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-customer-post