Jira can't start

Question

Sir/madame,

- We had updated a Jira complement and then Jira stoped working.

- When we updated the complement produced an error without details.

- We tried to stop and star Jira but does't work. The message is:

System plugins failed to start: We haven't been able to start all the required system plugins

We couldn't start the following plugins:

* Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin)
* Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
* Gadget Directory Plugin (com.atlassian.gadgets.directory)
* Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
* Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
* Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
* Atlassian Jira - Plugins - REST Plugin (com.atlassian.jira.rest)

- I look for about the error but the information is not recent.

Can you help us?

Thanks!

Michael Thompson · Answer

What version of Jira are you working with?

Petr Vaníček · Answer

Hi,

can you share your log where are error lines (INSTALL-DIR/logs/catalina.out)? Also try to delete cache as suggested by @sara

https://answers.seibert-media.com/t/how-to-delete-clear-the-plugins-cache-in-jira-server/54

Miquel Rubirola · Answer

I have the latest version... where is the cache file?

Thanks!