We are trying to Configure - set up ingest email address and integrate with Jira handlers

Sai Sampath Bharadwaj Garikipati_kccdxo

We get this error message while trying to configure can some one tell me how to fix this: 

 

Jira service desk 3.16.0 

 

Caused by: [InvalidInputException: [Error map: [{customfield_12548=Impact and Urgency must be determined prior to creating an Incident., customfield_12552=Impact and Urgency must be determined prior to creating an Incident.}]] [Error list: [[]]]
        at ch.beecom.jira.jsu.util.ValidatorErrorsBuilder.process(ValidatorErrorsBuilder.java:50) [?:?]
        at ch.beecom.jira.jsu.workflow.check.AbstractCheck.validate(AbstractCheck.java:103) [?:?]
        at com.atlassian.jira.workflow.SkippableValidator.validate(SkippableValidator.java:45) [classes/:?]
        at com.opensymphony.workflow.AbstractWorkflow.verifyInputs(AbstractWorkflow.java:1466) [osworkflow-2.9.0-atlassian-1.jar:2.9.0-atlassian-1]
        at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1167) [osworkflow-2.9.0-atlassian-1.jar:2.9.0-atlassian-1]
        at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:606) [osworkflow-2.9.0-atlassian-1.jar:2.9.0-atlassian-1]
        at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:742) [classes/:?]
        at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:510) [classes/:?]

 

Angélica Luz

Hi Sai,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Feel free to share the resolution here once the ticket is closed.

Regards,
Angélica