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Send notification to the customer automtically

Nadeesh MDCP

Hi all,

I am creating an application in which customer can submit their complaints. Then I would like to create a ticket in JIRA on behalf of the customer.

I don’t want to make the user as the reporter. I will use a default account to create the ticket ( reporter).

Is there a way I can send email notification to the customer whenever some update happens to the ticket?

Accepted answers

All comments

Jack Brickey

is it always the same customer in every case? if so unsure why you would not simply make them a customer of the project and the reporter. If the customer is going to vary between issues reported then how would you determine w/in JSD who to send it to?

Nadeesh MDCP

It can be different customers for every issue. At the item of creation of the ticket I have the email id of the customer. I was wondering whether I can add him in some notification list which is specific for that particular ticket.

Nadeesh MDCP

I saw developer.atlassian.com/cloud/jira/platform/rest/v2/…. But I don't know it's a 1 time action or will happen regularly. Plus I think for this to work everybody should be a Jira user

Jack Brickey

you might look at an addon like Automation for Jira and everytime an event worthy or updating the customer is done then pull the custom field and email them.

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