User had not changed due date of ticket (as Error 2 picture), but history of system recorded by this

Question

Problem: User had not changed due date of ticket (as Error 2 picture), but history of system recorded by this user

According to History of this ticket, I see

- Nguyen Ngoc Linh (EBS.DMS) made changes due date from 11/Apr/19 -> 24/Apr/19
- Mr. Nguyen Trong Thach (FQC.ACC) changed due date 24/Apr/19 -> 11/Apr/19

=> But in fact Mr. Thach did not change this field but Jira system jumped on April 11.

Could you explain the reason?
Thanks

sara_6nw0oa · Answer

Hi,

Can you check whether you have structure synchronizer enables?

Thuy Nguyen_vjpd2r · Answer

I think no. I checked my add-ons, but no plugins or automations that are running that made the change

Brant Schroeder · Answer

Do you have any plugins or automations that are running under the user that made the change?