We invited a customer to our customer portal with email someone@example.com. Some time after this, admin accidentally created also user with excactly same email, someone@example.com
Customer was able to login to customer portal first, but now he reported he is unable login. We did following
- we deleted user someone@example.com
- we revoked and granted access and resetted password for customer someone@example.com
Customer still can't access customer portal, the error message is: "Incorrect email address and / or password".
- When I check Administration -> Users, someone@example.com can't be found (this is correct)
- In Administration -> Jira Service Desk, someone@example.com is found (this is also correct)
However, when I check Service Desk Project settings -> Permissions -> Permission helper I still can see 2 users for email someone@example.com.
How to completely remove the user someone@example.com and give access to customer someone@example.com?
