Is there a way to keep people from looking at certain issue types?

Question

We allow people outside of R&D to have access to JIRA so they can submit requirements and track bugs, but we'd like to be able to limit the types of issues they can look at. For instance, if an SE happens to know a user story issue ID, we'd like to be able to keep them from looking at those issues.

Is something like this possible?

Jose M_ · Answer

As it looks like, external users won't work as developers, so you can use a security level excluding users without permission to resolve issues.

Chas Berndt · Answer

We have a project for requirements and another one for HF requests that help prevent people outside of R&D from creating work items they can't edit. Still, we'd like for them to be able to view any bugs, even if they were generated internally. I'll try out the security levels approach soon and report back.

Nic Brough -Adaptavist- · Answer

Not natively.  The best you can do is use security levels to hide issues, possibly setting the security level with a post-function (as you can have different workflows by issue type, you can set the level on an issue-type basis)

You'll also probably want to think about how you stop people creating issues that they then won't be able to see.  It's not possible to stop people creating your "restricted" issue types without code.

In short, it may be a LOT easier to simply split the data into two projects, one for R&D and one for the rest of your users, then use boards to view stuff across two projects