For archiving sake I would like to get a dedicated mailbox copied in each notification going out from JIRA Service Desk. Any idea how I can achieve this?
Hi Priyendu,
On the desired project, please go to the Project settings > Notification > Actions > Edit notifications.Then, on each notification click on Add > Single user > Find your user > Add.
Note that, the default notification scheme is shared between projects, so if you have Software projects, you will receive notification from these projects too.
Regards,Angélica
Does it have to be a user, can it be a mailbox that I want to use as repository of all communications?
It can be a mailbox, but in this case, it will only work for public issues.If you don't want to let the tickets public, it's necessary to set a licensed user to receive the notifications.These are the options:
I do not think public issues will work for me, none of the issues will be public as there are restrictions in place for tickets belonging to a particular project and only assigned users can see those tickets.
Other than assigned roles, the only possibility I see is creating a Group, add the mailbox to the group and get copy of all events in that mailbox.
I cannot do this project by project as it will need separate licenses for each mailbox, I can use one license for archiving all events under one mailbox (which is part of the "Archiving" Group).
Does it sound right?
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