How can i set a field mandatory when a ticket is solved in the workflow of email requests?

Question

In the workflow of e-mails requests i need to make a field required when a request is solved. When i access the workflow, it is not possible to create a validator rule in the respect transition.

How can i do it?

In the Jira configuration, i accessed the workflows configuration, but in only have inactive workflows. I do not have active workflows.

Do i have to create a special workflow to be used by email requests?

Thanks,

Luiz_lsndx3 · Answer

I have two projects, one of them is last generation, and is not possible to see workflow menu in the Project settings.

And the other Project is default, and is possible to see workflow menu in the Project settings.

Jack Brickey · Answer

so i'm guessing you are not a jira admin. likely you are a project admin for that project. if you are a Jira admin you would see something like this...

if this is the case please discuss with your jira admin to have them make the changes.

Luiz_lsndx3 · Answer

Hi Jack,

Thanks for the answer, but this path doesn´t exists Go to project > project settings > workflows. When access the Project setting, there is no worflow item. As my language is portuguese, it should appear "Fluxo de Trabalho". I am attaching a file of the Project settings screen. Maybe is something related with the template which was chosen?

settings screen.