Notifications for tickets via email requests are not in default project language

Tim Bertens

Under Project Settings > Language Support I've set the default project language to 'Dutch'.  The expectation is that customers that email the service desk (without having used the portal before nor have an account) get automated replies for the service desk in the default language. 

What actually happens is that replies are send in English 

Angélica Luz

Hi Tim,

It looks like you're running into an existing bug, which can be found here:
- https://jira.atlassian.com/browse/JSDCLOUD-6407
Please be sure to click on "This affects my team" and also to watch it, so that you are notified when this is fixed in a future release.

Regards,
Angélica