How do I cancel Jira Portfolio

Question

I signed up for the free trial and don't like it. I tried to cancel via mobile device but could not find out how. Now I am on desktop and still cannot find out how to cancel this. I have been charged for it already and am not happy about that.

How do I cancel this product?

Dmitri Wolf · Answer

Your instructions are correct but your answer is not.

Free trial does renew automatically.

I cancelled the same day I was charged (Friday) and now I have paid for the month but have no access to Portfolio for the month. No refund was applied.

Thomas B · Answer

@Dmitri Wolf - free trail shouldn't auto renew so just disable the add on:

* Jira Administration > Manage Apps
* Find 'Portfolio for Jira' 
* Click 'Disable'

This should disable Portfolio and the trail will expire. I don't think auto-renew is enabled unless you specifically opt-in. If so, just login to you Atlassian account go see your licenses https://my.atlassian.com/ and cancel. Hope this works!

Thanks!